Viqal
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Viqal's Virtual Concierge automates hotel guest messaging via WhatsApp and ChatGPT, enabling personalized communication, increasing upsell opportunities, and saving time for staff.
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Viqal's Virtual Concierge automates hotel guest messaging via WhatsApp and ChatGPT, enabling personalized communication, increasing upsell opportunities, and saving time for staff.
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What is Viqal?
Viqal's Virtual Concierge automates hotel guest communication using WhatsApp and ChatGPT. By delivering timely, personalized messages, the tool enhances the guest experience, promotes upsell opportunities, and reduces the workload on hotel staff. Seamlessly integrating with the hotel’s Property Management System (PMS), Viqal ensures smooth operations from pre-arrival to post-departure. It supports communication in over 130 languages, providing a global solution to guest engagement. Viqal is designed to boost revenue, improve guest satisfaction, and streamline operational efficiency.
Who will use Viqal?
- Hotel Managers
- Customer Service Teams
- Hospitality Businesses
How to use the Viqal?
- Step1: Integrate Viqal with your hotel's Property Management System (PMS)
- Step2: Customize automated messaging templates to align with your brand
- Step3: Schedule proactive messages for various stages of the guest journey
- Step4: Monitor and modify the messaging system based on guest feedback
- Step5: Use Viqal's analytics to assess the performance and impact of automated messages
Platform
- Web
Viqal's Core Features & Benefits
The Core Features
- Automated guest messaging
- WhatsApp and ChatGPT integration
- Multi-language support
- Integration with PMS, CRM, and CRS systems
The Benefits
- Enhances guest satisfaction
- Increases upsell opportunities
- Reduces time and workload for staff
- Supports communication in over 130 languages
Viqal's Main Use Cases & Applications
- Pre-arrival guest messaging
- In-stay information and recommendations
- Post-departure feedback requests
Viqal's Pros & Cons
The Pros
Automates up to 95% of guest inquiries, reducing staff workload
Boosts upselling revenue by over 120%
Seamless integration with PMS, booking engines, OTAs, and CSV uploads
Operates 24/7 providing instant personalized guest communication via WhatsApp
Centralized management dashboard for multiple properties
The Cons
No information on an open-source version
No direct mobile or app store applications, relying solely on WhatsApp
Potential dependency on WhatsApp platform and its policies
FAQs of Viqal
Viqal Company Information
- Website:
- Company Name: Viqal
- Support Email:
- Facebook:
- X(Twitter):
- YouTube:
- Instagram:
- Tiktok:
- LinkedIn:
Analytic of Viqal
Visit Over Time
Monthly Visits
3.0k
Avg Visit Duration
00:00:33
Page Per Visit
1.81
Bounce Rate
33.47%
Jun 2026 - Aug 2026 All Traffic
Geography
Top 4 Regions
India
54.38%
Italy
27.52%
Morocco
15.42%
United States
2.68%
Jun 2026 - Aug 2026 Worldwide Desktop Only
Traffic Sources
Direct
38.79%
SearchOrganic
35.45%
Referrals
9.66%
SocialOrganic
5.49%
Mail
2.75%
DisplayAds
2.46%
GenAi
1.89%
Affiliate
1.54%
SearchPaid
1.37%
SocialPaid
0.60%
Jun 2026 - Aug 2026 Desktop Only
Top Keywords
| Keyword | Traffic | Cost Per Click |
|---|---|---|
| viqal | 200 | $ -- |
| que es reseracion | 90 | $ -- |
| se su un messaggio wa indichi "fiisa" cosa significa? | 320 | $ -- |
| cosa vuol dire paxar | 400 | $ -- |
| como se le puede decir a cantidad de personas en reservas | 280 | $ -- |
Viqal Reviews
5/5
Viqal's Main Competitors and alternatives?
ALICE
Zingle
Whistle
Checkmate
Revinate
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