- Ticketing
- Live chat
- Knowledgebase
- Customer Portal
- Contact forms
- Automation rules
- Integrations
- Multiple language support
- AI Answer Assistant
- AI Chatbot
LiveAgent offers AI-driven customer service solutions that streamline communication across email, chat, phone, and social media, enhancing customer engagement and satisfaction.
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What is LiveAgent?
LiveAgent is an AI-assisted customer support platform designed to consolidate all customer communications into one interface. It offers live chat, email, call tracking, social media integration, and a comprehensive help desk solution. The AI capabilities assist support agents in resolving customer queries faster by suggesting automated replies and categorizing tickets. This ensures higher efficiency in handling customer issues, improves response times, and enhances overall user experience.
Who will use LiveAgent?
- Customer service representatives
- Small to medium-sized businesses
- E-commerce platforms
- Support teams
- Marketing teams
How to use the LiveAgent?
- Step1: Sign up for a LiveAgent account.
- Step2: Integrate your communication channels (like email, chat).
- Step3: Customize your help desk settings.
- Step4: Train your AI agent with FAQs and common queries.
- Step5: Monitor and analyze incoming requests.
- Step6: Utilize AI suggestions to respond faster.
Platform
- Web
- Android
- iOS
- Mac
- Windows
LiveAgent's Core Features & Benefits
The Core Features
- Live chat support
- Multi-channel ticketing system
- Call center support
- Social media integration
- Knowledge base and FAQ management
The Benefits
- Improved response times
- Holistic view of customer interactions
- Enhanced customer satisfaction
- Increased efficiency for support teams
- Streamlined communications
LiveAgent's Main Use Cases & Applications
- Managing customer inquiries effectively
- Integrating all communication streams into one platform
- Enhancing customer engagement through live chat
- Utilizing AI to improve ticket resolution times
LiveAgent's Pros & Cons
The Pros
Comprehensive omnichannel customer service platform with over 130 ticketing features.
Fastest implementation software according to customer reviews and awards.
AI chatbot integration to automate and streamline customer interactions.
Offers a built-in call center with advanced call management features.
200+ integrations with popular business tools and platforms.
Customization options including templates and knowledge base articles.
Offers 24/7 customer support and a no setup fee policy.
The Cons
No indication of open source availability which limits customization and transparency.
No explicit mobile app links found for Google Play or Apple App Store.
May have a learning curve due to extensive features and integrations.
Pricing details need to be checked on the website for suitability to small businesses.
LiveAgent's Pricing
| Has free plan | YES |
|---|---|
| Free trial details | 30-day free trial with a company email, no credit card required |
| Pricing model | Free Trial |
| Is credit card required | No |
| Paid from | 9 USD |
| Has lifetime plan | No |
| Billing frequency | Monthly |
Details of Pricing Plan
Smallbusiness
9 USDMediumbusiness
24 USD- Everything in Small plan
- Call center & IVR
- Time Rules
- Reports
- Proactive chat invitations
- Agent ratings
- Sound configuration
- Service levels (SLA)
Largebusiness
39 USD- Everything in Medium plan
- SSO
- Custom roles
- Time tracking & Audit log
- Viber
Enterprise
59 USD- Everything in Large plan
- Almost unlimited
- Dedicated account manager
- Priority support
- Assisted channels integration
- Branding Free
- Custom billing setup
- Service review call and reports
- Scheduled release management
Discount:Limited offer prices with annual billing
For the latest prices, please visit: https://www.liveagent.com/pricing/FAQs of LiveAgent
LiveAgent Company Information
LiveAgent Reviews
5/5
LiveAgent's Main Competitors and alternatives?
Zendesk
Freshdesk
Intercom
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