ServiceNow’s CEO says the company has a kill switch for AI agents, underscoring how governance is becoming central to enterprise AI rollouts.

ServiceNow invested $40 million in BusinessNext to pair workflow automation with banking-specific AI software and widen its financial services reach.

ServiceNow selects Claude as default model for Build Agent and deploys it across 29,000 employees, enabling AI-native workflows for enterprise customers.

ServiceNow and OpenAI announce a three-year strategic deal to integrate OpenAI's GPT-5.2 models into ServiceNow's enterprise workflow platform, enabling AI agents for business operations.