OpenAI is offering Presence to help enterprises deploy AI agents in customer service and internal workflows, with engineers supporting complex launches.

Respond.io, which uses AI agents to handle high-volume customer inquiries with per-conversation pricing, has raised $62.5M and is targeting acquisitions in North America and Europe.

Salesforce announced it will acquire Fin, formerly Intercom, an AI agent-based customer service platform, for $3.6 billion.

Walmart's Sparky AI chatbot enables personalized shopping recommendations and customer service integration with ChatGPT and Gemini platforms.