Encore AI has raised a $30 million Series A to build voice and text agents trained on customer calls, a bet on workflow-specific enterprise AI.

Cars24 says OpenAI-powered voice and chat agents now handle 1M+ monthly minutes, highlighting how enterprise AI is moving into core customer workflows.

Meta is rolling out AI agents for businesses across WhatsApp, Instagram, and Messenger, pushing customer support and sales tools deeper into its apps.

Zendesk has closed its acquisition of Forethought, integrating self-improving AI agent technology that automates customer service across chat, email, and voice, as the company accelerates its shift toward outcome-driven autonomous AI platforms.